Periodic contact, updates on financial situation. Individual requests for assistance/advice are always dealt with quickly, staff are helpful and give much appreciated advice. Guidance with transition to retirement and actual retirement has been highly appreciated as this can be a very confusing time.
Good balance of going over what's happening in the financial sense as well as me feeling we can chat about what's happening in life generally.
That our advisor is always prepared an knows details of our requirements without having to look it up whilst we are there. He is always very well informed and pleasant.
Being advised of any new developments that would affect me. Honest and individualized advice.
The caring nature of my financial advisor, Craig.