Periodic contact, updates on financial situation. Individual requests for assistance/advice are always dealt with quickly, staff are helpful and give much appreciated advice. Guidance with transition to retirement and actual retirement has been highly appreciated as this can be a very confusing time.
Comprehensive review and willingness to respond to any issues we raise.
Made to feel like a friend not a client.
That our advisor is always prepared an knows details of our requirements without having to look it up whilst we are there. He is always very well informed and pleasant.
The depth of knowledge of financial matters as they relate to our personal position and the clear advice given.