Good balance of going over what's happening in the financial sense as well as me feeling we can chat about what's happening in life generally.
That our advisor is always prepared an knows details of our requirements without having to look it up whilst we are there. He is always very well informed and pleasant.
The explanations of any changes in laymen terms.
Made to feel like a friend not a client.
Periodic contact, updates on financial situation. Individual requests for assistance/advice are always dealt with quickly, staff are helpful and give much appreciated advice. Guidance with transition to retirement and actual retirement has been highly appreciated as this can be a very confusing time.