The explanations of any changes in laymen terms.
Periodic contact, updates on financial situation. Individual requests for assistance/advice are always dealt with quickly, staff are helpful and give much appreciated advice. Guidance with transition to retirement and actual retirement has been highly appreciated as this can be a very confusing time.
That our advisor is always prepared an knows details of our requirements without having to look it up whilst we are there. He is always very well informed and pleasant.
Derek makes sure that i understand everything before i leave his office.
Being advised of any new developments that would affect me. Honest and individualized advice.