The advice process
Any help we need, especially Centrelink!!!
Derek makes sure that i understand everything before i leave his office.
Being advised of any new developments that would affect me. Honest and individualized advice.
Good balance of going over what's happening in the financial sense as well as me feeling we can chat about what's happening in life generally.
That our advisor is always prepared an knows details of our requirements without having to look it up whilst we are there. He is always very well informed and pleasant.
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